Terms and Conditions

1. Who we are and when these terms apply

These terms apply to the website at jpscclinic.com and www.jpscclinic.com and to clinic services booked through it. “We”, “us” and “the clinic” mean Jeevan-Prerana Senior Citizens’ Clinic, Patna. “You” means the person using the website or making a booking, including an authorised family member or caregiver.

By making a booking, you agree to these terms and the Cancellation and Refund Policy. Our Privacy Policy explains how information is handled. Website use or payment does not replace the separate consent required for medical examination or treatment.

2. Services and clinical care

We provide physician-led consultations and senior-care assessments, including the Dirghayu 1.0 Basic and Plus programmes described on the website. Services are provided at the clinic at the confirmed appointment time unless another arrangement is expressly agreed with you.

The scope of assessment, investigations, treatment and follow-up depends on the patient’s needs and the clinician’s judgement. A booking does not guarantee a particular diagnosis, prescription, test, treatment or clinical outcome. Website articles are general educational information and are not individual medical advice.

This website, email and messaging channels are not emergency services. For an emergency, seek care at the nearest emergency department without waiting for a booking or reply.

3. Prices and what your payment covers

Current website prices are in Indian rupees (INR):

Investigations, medicines, vaccinations, additional visits and services outside the stated inclusions are not included unless expressly stated. Any additional service and its charge must be discussed before you agree to it. See the programme descriptions for the listed inclusions.

The amount shown for your selected service at checkout is the amount you authorise. Any applicable additional charge must be disclosed before payment. Future price changes do not retrospectively increase the price of an already paid booking. You may request a receipt or invoice from the clinic using your payment reference.

4. Payment and appointment confirmation

Online payments are processed through Razorpay using the payment methods offered at checkout. Choose an available appointment time and provide the patient’s name and patient or caregiver mobile number before paying. The time is held for up to 10 minutes while you complete checkout. A verified captured payment then confirms the selected time if it remains available. If payment arrives after the hold expires and the time is no longer available, use the same verified payment to choose another available time without paying again, or contact the clinic to request a refund for the unused service. The website confirms the appointment when the time is successfully reserved; a payment confirmation alone does not reserve a particular slot.

Keep your Razorpay payment ID, receipt and clinic booking reference, where issued. Provide accurate contact and booking information. If a payment is debited but payment confirmation or available appointment times do not appear, contact the clinic before paying again. If no suitable appointment is available, you may request a refund for the unused service.

The services sold through these booking buttons are clinic appointments, not goods for shipment. There is no courier delivery or shipping charge. Any care materials included in a programme are provided as part of the service.

5. Cancellations, delays and refunds

Cancellation, rescheduling, missed appointments, duplicate payments and refund timelines are explained in our Cancellation and Refund Policy. If the clinic cannot provide a booked service, you may choose a mutually acceptable alternative appointment or a refund for the undelivered service.

6. Patient and caregiver responsibilities

Please give accurate information relevant to care, bring available prescriptions and reports, and tell the clinician about allergies and current medicines. A caregiver booking for another adult must have appropriate authority or the patient’s permission. Booking assistance does not automatically authorise disclosure of the patient’s medical information.

Use the website lawfully. Do not attempt to access other people’s bookings, private clinic records or administrative systems, disrupt the website, or submit fraudulent payments or false information.

7. External services and website content

Razorpay and other external services have their own terms and privacy practices. We remain your contact for the clinic service and booking concerns. Temporary technical interruptions may occur; call or email us if an online function is unavailable.

Website text, branding and other content belong to the clinic or their respective owners. You may read and share links for personal information; commercial reuse requires the relevant owner’s permission.

8. Applicable law, concerns and changes

These terms are governed by the applicable laws of India. Nothing in them excludes obligations or remedies that cannot lawfully be excluded, including applicable patient and consumer rights. Please contact the clinic first about a booking, payment or service concern; this does not restrict your right to approach an appropriate authority, consumer forum or court.

We may update these terms and show the revised effective date here. The terms displayed when you paid apply to that booking unless a change is required by law or agreed with you.